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Red_CurlyC035.gif (995 bytes) Using the internet to provide tech support to your customers

Now that's a concept worth exploring. The quality of tech support your company provides to it's customers can either make or break your company. Just look at Dell computers. Thanks to great tech support, the company has enjoyed success like no other computer company. So what has this got to do with the internet? Well, the internet is actually a great place to provide your customers with tech support. It's efficient, low-cost, and fast. It has basically all the benefit of the traditional phone support, without the cost required to hire live operators and install additional phone lines.

There are various ways you can go about providing tech support over the internet. You've probably already use e-mail to some extent to interact with your customers, but in order to truly harness the power of the internet for providing technical support, you need something more. What else is there? Plenty. Try adding a live chat software to your site, or less hassling, a message forum. I'll show you some real-life examples of companies utilizing these technologies to vastly improve the value of their products/services.

First up is a web host company called Webhosting.com This Canadian hosting company has grown tremendously over the years, thanks to it's unparalleled tech support. They recently launched a web site called Ineedsupport.com, dedicated to providing it's customers with great tech support over the internet. The site features up-to-the-minute report on the status of their network, a complete downloadable book on configuring the customer's server, and most importantly, a live chat software that allows it's technicians to provide live technical support over the internet, anywhere in the world. I strongly suggest you visit their site, and see for yourself just how they've successfully used the internet as a means to provide great technical support to it's clients.

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